In general, atfinity will only ask for information (questions) when they are necessary. So when an information is not asked in a case, make sure that the process for that case needs the information in the current situation.
Start by checking where the information in question is used. For that, open the information and click on the "References" tab. It shows which documents, proofs, calculated information and rules reference the displayed information.
The number behind the tab shows how often the information is used. This number needs to be above zero for the information to appear in any case.