Processes in Atfinity are guided by rules. A rule tells the application what actions it should take, when a specific condition is met.
Each rule can trigger multiple actions, from ensuring defined instances are present in a case to issuing a warning, from sending out an email to performing a background check.
These are the actions a rule can trigger:
Raise an issue to alert a user to something that requires attention. Issues are marked with a red icon. The process cannot function properly until issues are fixed.
Display a warning. Warnings are marked with a grey icon, because they're less severe than issues. Ignoring warnings will not stop the system from working.
Add a comment to a case, which will have no other implication than to simply inform a user of something.
Atfinity will check that the instances you specify in this action are actually present in the case. If they are not, Atfinity will create them.
Selected roles will be required and available in a case for users to assign them to instances.
[API] Send Email
An email will be sent, according to a template and/or input values you specify in this action.
This action triggers communication with the external World-Check database, to search for any hits a person might have there.
[API] Send IDnow Signing Link
Create an IDnow link, and have it emailed to a specified address.
When a contractual relationship in a case has a joint account, there must be at least two account holders. A rule could recognise this situation with a condition like this:
cr is ContractualRelationship
cr.type_of_account = joint
The rule could then trigger the action Ensure Instances to automatically ensure two account holders for this case.
ensure 2 Person, AccountHolder
Had the case been about a contractual relationship with an individual account, the condition would have been false and no actions would have been triggered.
Sometimes it is faster to have some information take default values. If someone's nationality is Swiss, chances are that this person also lives in Switzerland. Therefore, whenever the condition...
p is Person
p.nationality = che
... is true, the information 'Domicile' can be assigned the value Switzerland (che). The assignment would look like this:
p.domicile := che
p.phone_country_code := che
It is possible to assign multiple values in an assignment action. In the example above, the phone country code was also set to be the country code for Switzerland.