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  • 🚀Atfinity: No-Code Process Automation
  • Guides
    • Getting Started
      • Introduction
      • 1. Create Ontologies and Roles
      • 2. Create Information
      • 3. Create and Configure a Document
      • 4. Create a Rule
      • 5. Create a Process
      • 6. Put Live
      • Summary and Next Steps
    • Advanced Topics
      • Extending a Workflow
      • Customizing Names of Cases and Instances
      • Automatically Calculating Information Values
      • Using Built in Integrations
    • Troubleshooting
      • Why is a question not asked?
      • Why is a question asked?
      • The value of my calculated field has a strange format
      • Why is my Proof never asked for?
      • Why is my Rule not executed?
      • Why are some options missing in a dropdown?
      • Case Errors
    • Glossary
      • Case
      • Process
      • Workflow
      • Ontology
      • Instance
      • Role
      • Information
      • Document
      • Document Section
      • Document Template
      • Rules
      • Scheduled Rules
      • Information Types
      • Tab
      • Category
      • Taxonomy
      • Proof
      • RuLa Functions
      • Constants
  • Rule Language (RuLA)
    • ℹ️What is RuLa?
    • Declarations
      • is
      • is with where
      • is all
      • is all with min max
      • Role Choices
    • Expressions
    • Operators
      • Boolean Operators
        • =
        • !=
        • >
        • >=
        • <
        • <=
        • and
        • and then
        • not
        • or
        • or else
        • matches (~=)
      • Date Operators
        • NOW
        • IS_DATE
        • TODAY
        • FORMAT_DATE
        • DAYS
        • WEEKDAYS
        • ADD_DAYS
        • ADD_WEEKDAYS
        • ADD_MONTH
        • ADD_YEARS
        • SUBTRACT_YEARS
        • AFTER
        • DATE_EQUAL
        • DATETIME_EQUAL
        • AFTER_EQUAL
        • BEFORE
        • BEFORE_EQUAL
        • DAYS_AGO
        • MONTHS_AGO
        • YEARS_AGO
      • Known Operators
        • unknown
        • known
        • SNEAKY
        • AVG_OF_ANY
        • LIST_OF_ANY
        • MAX_OF_ANY
        • MIN_OF_ANY
        • SUM_OF_ANY
        • CONCAT_OF_ANY
        • UNION_OF_ANY
        • JOIN_OF_ANY
      • List Operators
        • [ , ] (create)
        • [] (access)
        • in
        • not in
        • contains
        • contains any
        • contains only
        • COUNT
        • SORT
        • CUSTOM_MAX
        • REVERSE
        • FIRST_ELEMENT
        • ALL
        • SOME
        • UNION (or |)
        • SET_DIFFERENCE
        • INTERSECTION
        • MAP
        • FILTER
        • FILTER_FALSE
        • FILTER_UNKNOWN
        • SET
      • Dictionary Operators
        • {} (create)
        • [] (access)
        • in
        • keys()
        • FLATTEN
      • Mathematical Operators
        • + - / *
        • %
        • **
        • //
        • AVG
        • CEIL
        • FLOOR
        • MAX
        • MIN
        • ROUND
        • SUM
        • SUM_PRODUCT
        • SQRT
      • String Operators
        • LEN
        • LOWER
        • UPPER
        • TRIM
        • TRIM_LEFT
        • LEFT
        • RIGHT
        • SLICE
        • REPLACE
        • REPLACE_CHARS
        • format
        • calculated_name
        • CONCAT
        • markdown_table
        • make_filename
        • JOIN
        • uuid
      • Special Operators
        • :=
        • ensure
        • get_attr
        • get_translated_attr
        • has_attr
        • get_properties
        • instances
        • instances_exist
        • is
        • ontology
        • Translate (.$)
        • translate_string
        • roles
        • self
        • name_and_log (debug)
    • Conditional Expressions
      • case
      • if-then-else
      • switch
    • Comments
    • Information about the case
    • Accessing the outcome instance
    • Information about documents
    • Recipes
  • Document XML (ADX)
    • ℹ️What is ADX?
    • ADX Elements
      • Body
      • Text
      • Image
      • Columns
      • Field
      • Checkbox
      • Table
      • Rect
      • Line
      • Space
      • KeepTogether
      • Template
      • Style
      • Page Number
      • QR Code
      • HR Code
    • Jinja Templating
      • Instances
      • Case Meta Information
      • Custom Translations
      • Functions
      • Jinja filters
    • Font support
  • API
    • ℹ️What is the Atfinity API?
    • Generate API Keys
    • API Documentation
    • Calling your APIs within Cases
    • External Data Sources (e.g. CRM)
  • Deploying
    • Deploying on-site
      • Kubernetes
      • Docker Compose
    • Management commands
    • Security Logging
    • LDAP User Backend
    • Single Sign On
  • Integrations
    • Avaloq
    • Worldcheck
  • Releases
    • Release Notes
      • Version 11.x
      • Version 10.x
      • Version 9.x and earlier
    • Release Schedule
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On this page
  • Put Live
  • Add the proof to the process
  • Recheck the proof’s condition

Was this helpful?

  1. Guides
  2. Troubleshooting

Why is my Proof never asked for?

PreviousThe value of my calculated field has a strange formatNextWhy is my Rule not executed?

Last updated 3 years ago

Was this helpful?

When moving through the Case Manager, you expect a proof to be asked for but it never is.

Here are some possibilities on how to solve the problem.

Put Live

Changes you have made during your configuration only take effect once you have put them live. Therefore, make sure you have put your changes live. For more information, see Putting Changes Live.

Add the proof to the process

Maybe your proof is not part of any process. Check if it has been added to the process you want to use.

Go to the process overview screen and open the process you would like the proof to be part of.

Select your proof in the ‘Proofs’ tab and put your changes live.

Recheck the proof’s condition

Make certain that the proof’s condition is written correctly in terms of logic. It is sometimes helpful to write a condition stepwise when dealing with a very large and complex condition. Start small by writing only the first part of your condition. Put live and check if the proof appears in the case manager. If it did, keep adding parts to the condition and verify again. Once it disappears from the case, you know that the last piece you have added to your condition might be the problem.