Action: Create Issue
An action Create Issue in a Rule creates an issue in a case. Issues tell a user something needs to be fixed, before the process can proceed. Adding this action to a rule displays the following fields:
Field
Description
Title
The title of the issue, as the user will see it.
Description
Describe why the issue is raised, plus, what options a user has to act on it.
Title and Description should be in English. A translation for other languages can be provided under Translations.
Example of a condition that can trigger an action 'Create Issue':
cr is ContractualRelationship
cr.type_of_account = joint
And the issue written in the action, which will be visible to a Case Manager user:
Title: Joint Account must have two persons
Description: Be sure to add two persons to the joint account.
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