Troubleshooting¶
Something is configured but not behaving the way you expect? Start here. Each page below takes a common symptom and walks through the likely causes and how to fix them.
Check this first
Most surprises come down to one thing: changes only take effect once they are put live. Before digging deeper, confirm your latest changes have been put live. See Put Live.
Questions and information¶
- Why is a question not asked?
- Why is a question asked?
- Why are some options missing in a dropdown?
- The value of my calculated field has a strange format
Proofs, rules and documents¶
- Why is my Proof never asked for?
- Why is my Rule not executed?
- Why is my document wrong or not generated?