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Using Atfinity Intelligence in the Configuration

Info

New in Atfinity 17.

In a configuration conversation, Atfinity Intelligence can look up your configuration itself instead of asking you to paste it in, and it can make the changes it proposes. Ask it why a question is never asked, have it draft a rule, or have it add a category to a tab.

It is off until an administrator turns it on under Services in the administration area. Conversations in a case never get the configuration, whatever that setting says.

Read and read + write

Each conversation carries its own access, and it applies to every answer in that conversation from then on. A new conversation starts on Read.

  • Read: it can look anything up, but a request to change something is refused and it describes the change for you to make instead.
  • Read + write: it can also create, edit and delete information, rules, documents, pages, ADX templates, process layouts, taxonomies and translations, and fill in a draft case to try out what it built.

Access never exceeds your own. The conversation runs as the user it belongs to, so it reaches exactly what that user reaches in the configuration area, and a user who may not see the configuration gets no access at all.

What a write does

Every change lands in the draft configuration, where your own edits go, so nothing reaches a live case until you Put Live. Putting live is not something it can do. After changing anything it checks the draft for errors and reports the ones it could not resolve, but the draft is yours: read the changes before you publish them.

A deletion is a real deletion of the draft object. Use Read while you are still exploring, and switch to Read + write once you know what you want changed.

Following what it did

Every answer lists the tools it called and the arguments it passed, and marks the calls that failed. Where an answer names a configuration object it writes that object's id, such as ONTO-12 or RLE-34, and the id becomes a link to the object. Opening one keeps the conversation open next to it, so you can look at what it found and carry on from there.

An answer only ever links inside Atfinity. A web address in an answer is shown as text and cannot be clicked, so a link cannot lead you out of the product.

Example

Asked why a question never appears on a case, it searches the information by title, reads the rules that require it, and answers that the rule requiring the field is guarded by a condition that the case does not meet, naming both by id. On Read it stops there. On Read + write it can change the condition, check the draft for errors and tell you what is left to review before you put the change live.